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Customer Information / Terms & Conditions

Please read all the information below carefully before placing an order

Privacy Statement

Debit and credit card details are processed using secure servers on our behalf by our payment providers. HyperComposites.co.uk does not have access to your card details and transactions are processed automatically to ensure the security of your card. We use Google Checkout and PayPal to process payment as they are committed to protecting your personal data. They use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Any sensitive information, such as a credit card number, which is to be transmitted over the internet, is protected through the use of encryption.

Any information entered in this site, for example your name and email address will not be sold or passed on to any third parties. We may use this information to keep in touch with your regarding your order and let you know about special offers.

Telephone Enquiries

We are happy to answer phone queries and give advice. Please phone 01789 336166 (international 00 44 1789 336166) between 09:00 and 18:00 UK time, Monday to Saturday.

We cannot take card payments over the phone, so all remittances will have to be made online, by cheque, or by bank transfer.

Product Reviews

The site to allows customer reviews and comments to be left against any product. Look for the write a review link below the product name. We really appreciate receiving feedback, and good or bad, as that allows us to improve our service and product offering.

To stop spam postings the form asks the customer's email address, and only accepts the review if a person with that email address has purchased that item. The email address will not be shown, and will not be used for marketing, or passed to any third party.

Reviews may be or may not be published on the site, at our discretion. They may also be edited to improve readability.

Methods of Payment

We accept all major credit and debit cards, bank transfers and cheque payment.

A) PayPal. Click on the PayPal button to pay using PayPal's well established payment gateway. Use this method if you want to pay using a credit or debit card. You do not have to open a PayPal account.

B) Bank Transfer. To pay by bank transfer click on the Pay by Bank Transfer button when placing your order. We will despatch the goods when the money arrives in our account. Our bank details are:

Account Name: HyperFlight Ltd
Bank: HSBC, PO Box 88 The Parade, Leamington Spa, Warwickshire CV32 4BU UK
Sort Code: 40-27-06
A/C Number: 52202921
IBAN: GB85MIDL40270652202921
SWIFT: MIDLGB22
BIC: MIDLGB2105A
The above account will accept payment in any currency, though as it is a GBP account payment in UK pounds is preferred. We also have Euro and USD accounts we are trialing.

C) Cheque. To pay by cheque click on the Pay by Cheque button when placing your order. The cheque must be denominated in GBP and drawn against a UK bank. We will despatch the goods when the cheque arrives. Make the cheque payable to HyperFlight, and post it to:

HyperComposites
Drybank Farm
Fosse Way
Ettington
Stratford-upon-Avon
Warwickshire
CV37 7PD
United Kingdom

Delivery & Postage

Delivery & Postage

We usually despatch orders within one or two working days. UK small orders are sent by Royal Mail 1st Class post. Kits, long carbon orders, and other larger items are sent by a Courier service. International small orders are sent by untracked Airmail post. Kits, long carbon orders, and other larger items are sent using a Courier service.

Delivery charges are based on the info below, with extra charges for postal tubes and for insurance and administration for out of UK/EU destinations.

Total WeightUK MainlandOffshore UK & NI Main EUOther EUNon EUCon USA & CanadaRest of the WorldLatin America
upto 99g$3.92$3.92$4.30$4.30$4.84$5.82$6.47$31.39
100-249g$4.25$4.25$4.63$4.63$5.17$8.17$9.16$34.01
250-499g$4.63$4.63$6.44$6.44$7.65$11.77$12.88$36.62
500-749g$5.18$5.18$8.40$8.40$9.81$16.60$17.13$39.24
750-999g$6.16$6.16$10.36$10.36$13.08$21.91$22.92$49.70
1000-1499g$8.45$8.45$13.63$16.35$20.93$30.08$34.53$65.40
1500-1999g$10.90$20.70$25.07$32.70$43.16$57.55$77.17$90.25
2000-2999g/1.2m box$13.08$24.85$35.97$48.39$61.47$77.17$103.33$116.41
3000-4999g/1.5m box$16.35$30.51$45.78$58.86$74.55$116.41$155.65$172.65
5Kg-20Kg/large box$26.16$39.24$73.25$104.64$128.18$209.27$287.75$313.91
20Kg+ Only valid for UK$41.85$156.95$209.27$300.83$353.15$376.69$470.86$523.18

We are not responsible for the reliability of overseas postal services. Under no circumstances do HyperComposites accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is the purchasers responsibility to ensure that they comply with these requirements.

Availability & Returns

We will contact you within 48 working hours if your item is not in stock, or cannot be sold to your location, and will refund youn in full.

We cannot replace servos which have had the plugs or mounting lugs removed, or have been modified in any way. Modified servos less than three months old will be replaced at half price.

Please obtain an RMA number and return unwanted items within 10 days in merchantable condition with the original packaging for a full refund. After this items are only accepted back by agreement, and any credit will be subject to a 15% restocking charge.

Returns Department
HyperComposites
Drybank Farm
Fosse Way
Ettington
Stratford-upon-Avon
Warwickshire
CV37 7PD
United Kingdom

Customer Service

Should you have any problems with any part of our service or comments on how it can be improved please don’t hesitate to contact us :

By Telephone : +44 (0) 1789 336166 or Skype neil.stainton

By Email : sales@hypercomposites.co.uk

By Post :
HyperComposites
Drybank Farm
Fosse Way
Ettington
Stratford-upon-Avon
Warwickshire
CV37 7PD
United Kingdom

Customer Satisfaction Guarantee

At HyperComposites we want you to be completely happy with your purchase. If for some reason this is not the case please contact us and we will act promptly to solve the problem.

Safety

The items sold on this website are not suitable for children.

If you are new to the hobby of flying RC model airplanes, DO NOT attempt to fly a model by yourself! There are hundreds of BMFA (British Model Flying Association) clubs in the UK. Ask your local hobby shop for the location of the nearest club in your area, or check out the www.bmfa.org.uk web site. Many clubs often have qualified instructors to teach you how to fly. If you are from outside the UK please contact your national organisation. In any case it is essential that you obtain 3rd party insurance and fly responsibly, adhering to guidelines, and national regulations.

Limit of Liability

All products are constructed to the highest standard and made strong enough for all reasonable powertrains and reasonable usage by an experienced and responsible r/c aircraft pilot.

By keeping the purchased products you confirm that the parts have not been structurally damaged and are fit for purpose as received.

The craftsmanship, attention to detail, and actions of the builder/flyer of the product(s) will ultimately determine the airworthiness, flight performance, and the safety of the finished model. You confirm that you take full responsibility for the safe usage, construction, and maintenance of the model, and you will not hold HyperFlight.co.uk or its owners, staff, agents, contractors, or helpers in any way responsible for any damage or injury that may occur as a result of operating or flying your model.

HyperFlight’s sole obligation shall be to replace those parts proven to be defective or missing. If you are not willing to agree to this binding condition of sale please do not purchase goods from us, or if you do please return them in as-received condition for a refund.

Legal Info

HyperComposites and HyperFlight are the trading names of HyperFlight Ltd.
Company registration number: 7540490
Place of Registration: England
Registered office:
HyperComposites
Drybank Farm
Fosse Way
Ettington
Stratford-upon-Avon
Warwickshire
CV37 7PD
United Kingdom

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Contact Us

HyperComposites
Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
Warwickshire, CV37 7PD
United Kingdom
+44 (0) 1789 336166
sales@hypercomposites.co.uk
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